At Philips Respironics, we believe that engaging patients proactively and providing them with motivation, coaching, and support can improve the speed and rate at which they accept their use of PAP therapy for obstructive sleep apnea (OSA). That belief is what drove us to develop our Patient Adherence Management Service (PAMS).
To gain an understanding of the impact PAMS can have, a retrospective analysis was conducted that involved new patients from durable medical equipment (DME) providers who were managed in the PAMS program and a control group consisting of new PAP patients not participating in the PAMS program.
Through this analysis, PAMS has been shown to boost adherence rates of PAP patients by an average of 49%.1 PAMS leverages Philips’ knowledge of sleep apnea and the data of patients who have been managed by EncoreAnywhere, the widely-used patient compliance management system.
PAMS has shown to improve adherence rates up to 24% within the first 90 days, and at least 16% or more in the first 30 days of therapy.2 PAMS aims to not only help improve compliance rates but improve the experience of new patients attempting to adapt to therapy. Key components of the PAMS program include:
- Patient Outreach Protocol: This includes personalized calls, emails, and texts to deliver education, motivational reminders, and support from sleep coaches and respiratory therapists trained in health behavior change.
- EncoreAnywhere Software and Predictive Modeling: PAMS uses this software for workflow and communications with homecare providers, helping to identify patients struggling with therapy adoption and personalize coaching;
- Dream Family Connectivity: PAMS uses the DreamStation PAP device (connected via cell or WiFi), masks, and the DreamMapper patient engagement app.
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1. Retrospective study using 2014 -2016 EncoreAnywhere data from 12 Home Care Providers that used PAMS for at least six months. CMS Compliance definition – minimum of 4 hours of use over 70% of the nights during a consecutive 30-day period within the first 90 days of use.
2. Retrospective study using 2014 -2016 EncoreAnywhere data from 12 Home Care Providers that used PAMS for at least six months. CMS Compliance definition.
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