The problem involves a dispute over a nearly $800 travel CPAP that a patient’s insurance company promised him was covered yet has failed to reimburse him, reports Fox WDAF-TV Kansas City.

The problem began last August when Edwards decided he needed a portable CPAP machine that came with a battery back-up. He called Blue Cross/Blue Shield to make sure it was covered under his plan.

“They said that was no problem,” Edwards said .