Almost every dentist wants more new patients, but what the author has discovered is that most employees working in dental offices are actually turning new patients away, reports Dental Practice Management.

We conducted 12,617 test calls to four different countries (the United States, Canada, Australia and the United Kingdom). All calls were conducted on weekdays only between 8 a.m. and 5 p.m. local time. A diverse selection of practices participated in the study — single-location practices, multi-location practices, single-doctor practices and multi-doctor practices located in small towns and big cities.